FAQ - Frequently Asked Questions

Questions by and for Parents and Students

  • Are the qualifications of your tutors verified?

    • All tutors are given the option to send in their qualifications so that our Education specialists can verify they are legitimate.
    • If we are in the process of verifying the documents you will see "PENDING" next to the qualification.
    • If we have fully verified the documentation provided by the tutor, you will see "VERIFIED" next to the qualification.
    • You are welcome to ask the tutor to bring down the copies during the 1st session to verify them yourself.
    • If you believe there might be any discrepancies or that some documents may have been falsified, please don’t hesitate to contact us as soon as possible at contact+qualifications@epigami.com.
  • What is the billing process? How do I complete payment?

    • Following the 1st lesson, our friendly customer service team will get in touch with you to see how it went. If you are happy with the results, Epigami will issue an invoice with all the required payment details.
  • What if I don’t find the tutor suitable?

    • After the 1st lesson, you have the opportunity to continue lessons with that tutor or select another. If you’re not happy with the results, you will only have to pay for that lesson.
  • How does the Tutor search box work?

    • If you want to find a tutor who would suit your needs, our search box provides all the help you would need. Fill in the curriculum/level and the subject. After which you can choose to put in your address to find the tutors closer to you, and those who are ok with travelling to your location. When that’s done, all you have to do now is click ‘Find a tutor’ and we will find the best possible matches as per your request.
  • Can I save my favourite Tutors?

    • When you’ve looked through the list of tutors, or after you’ve started lessons with them, you can Bookmark them to easily access their pages later on. All you need to do is find the Tutors profile, and click the ‘Bookmark’ button.
  • If I’ve found a great Tutor, what do I do next?

    • If you want to reserve a timeslot with a Tutor, you first need to sign up for an account with Epigami, so just click the ‘Register Now’ button and go through the quick process of creating your profile. When that’s done, and you’re ready to find a tutor, you can use the Tutor Search to find the best possible Tutor for your needs. If you find someone you like from the results of the search, you can quickly see on their schedule if they have a timeslot which suits you, ‘Available’ slots are those you can choose. When you’ve made your decision on the time, click the timeslot, put in your information and you’re done!
  • Why can't I find negative reviews on Epigami?

    • Since we want to ensure that Parents & Students are able to find the best possible tutors to suit their needs, tutors who receive negative reviews will be deactivated and no longer bookable on the website. Tutors are able to reactivate their profile only if they have shown distinct improvement and have worked to resolve the issue

I’m a Tutor, what do I need to know?

  • Account Registration and Closure

  • Is there anything I need to register as a Tutor?

    • As long as you have a little experience helping others learn and a strong will to teach, you can us!
  • How much does it cost?

    • For a normal account its completely free!
    • There is also the premium Epigami Certified Tutor account, which will be launching shortly.
  • I want to close my account, how do I do that?

    • Please send an email to contact+deactivation@epigami.com
  • My account was closed! What happened?

    • Unfortunately sometimes we have to close accounts to make everyones experience the best possible, here are a few reasons why that may happen:
    • You have infringed on the Terms & Conditions.
    • We have received multiple complaints from Parents or Students .
    • Your account has be inactive for more than 6 months.
    • We were unable to contact you by phone or email for more then 30 days.
    • The profile you created is very similar to another account already on Epigami.
    • If you think your account was closed wrongly, please send an email to contact+mistake@epigami.com, and we’ll get back to you as soon as we can.
  • My profile isn’t appearing online, do you know why?

    • If you’ve recently registered, you just have to activate your account. But remember that you need the following information:
    • Phone number
    • Subjects taught
    • Levels taught
  • Can I create more than 1 account?

    • Because we want the best experience for those looking for qualified Tutors, we regularly remove duplicate accounts.
  • The content on my page has changed, but it wasn’t me, do you know who?

    • Our team regularly goes through user accounts and checks if there is personal information in them. If we find some we will remove them and notify you of the change. But it would be great if you wouldn’t so it makes our lives easier.
  • Oh no! I forgot my email and/or password! What do I do?

    • If you forget forgot your password, just click on the ‘Log In’ button, enter your email, and click ‘Forgot password’.
    • If you can’t remember the email you signed up with, send an email to contact+login@epigami.com with your full name and NRIC number.
  • I can’t seem to log into my account anymore

    • There are a few reasons you might not be able to login:
    • Did you activate your account?
    • If you forgot your password, simply retrieve it via the “Forgot Your Password” service.
    • Are you sure you’re using the same email you used to register with us?
    • If you tried all of the above, maybe it’s because we had to close your account. Kindly contact us at contact@epigami.com.
  • Qualifications, Certificates & Photo

  • How do I upload my certificates?

    • We need to be sure that the certificates you send us are genuine, here are some tips to be sure:
    • Emblem of certifying institution must be clearly visible.
    • Text and content must be fully legible.
    • The document should be fully visible.
  • Do I need a picture for my profile?

    • For your profile to appear in our search pages, you don’t need a photo. Though with the feedback from our users, Tutors who have a great profile picture get more visits then others.
  • Is my picture ok?

    • We want our Tutors to have a chance to portray themselves as best as possible to their potential students. Here a couple of tips:
    • Make sure the picture is centered on your face.
    • A light background is preferable.
    • Turn your head as much as possible towards the camera.
    • If we notice any inappropriate details in a picture (vulgarity, nudity, but also contact information), we will remove the image. If this is repeated multiple times we might have to close your account.
  • Subjects, Areas & Schedule

  • The subject I want to teach isn’t in the list, can I add more?

    • We’re constantly adding to our list of subjects, so if you think your subject should be added send us an email at contact+subject@epigami.com.
  • Where can I give tuition?

    • East

      Old Airport, Kallang, Aljunied, Geylang, Stadium, Paya Lebar, Geylang Serai, Kembangan, Katong, Joo Chiat, Katong, Tanjong Rhu, Marine Parade, Siglap, Bedok, Chai Chee, Bedok Reservoir, Expo, Changi South, Changi Coast, Loyang, Pasir Ris, Tampines, Simei, Changi Airport
    • North East

      Potong Pasir, MacPherson Rd, Hougang, Yio Chu Kang, Sengkang, Buangkok, Serangoon, Ang Mo Kio, Bishan, Thomson Rd, Seletar, Yio Chu Kang, Punggol
    • North

      Neo Tiew, Kranji, Mandai, Sungei Kadut, Woodlands, Marsiling, Admiralty, Sembawang, Yishun, Khatib, Nee Soon, Springleaf
    • North West

      Bt Timah Hill, 7 Milestone, Bt Timah, King Albert Park, Bt Batok, Bt Gombak, Hillview, Bt Panjang, Choa Chu Kang, Yew Tee, Tengah, Lim Chu Kang
    • West

      Pasir Panjang, Kent Ridge, Clementi, Dover, Buona Vista, Bt Timah, Farrer Rd, Holland, Ghim Moh, Bt Timah, Old Turfclub, Jurong East, Taman Jurong, Jurong, Joo Koon, Jurong, Tuas, Jurong West, Lakeside, Boon Lay
    • Central

      Marina, Esplanade, Suntec, Raffles Place, Chinatown, Shenton Way, Robinson Rd, Anson Rd, Prince Edward, Queenstown, Commonwealth, Bt Merah, Redhill, Alexandra, Outram, Tiong Bahru, Clarke Quay, Hill Street, Bugis, Victoria, Rochor, Beach Rd, Lavender, Jln Besar, Little India, Scotts Rd, Newton, Orchard Rd, Tanglin, River Valley, Bt Timah, Stevens Rd, Thomson Rd, Novena, Braddell, Toa Payoh, Balestier, Bendemeer, Geylang Bahru, Macpherson, Woodleigh
    • South

      Marina South, Marina East, Tanjong Pagar, Harbourfront, Telok Blangah, Depot Rd
  • How do I update my tutoring schedule?

    • With our integrated scheduling system you have the possibility to display your full availabilities to your current students, as well as to potential new ones. To update it simply go to your profile page and click on the slots you would like to assign to Tutoring, and then specify if you want this to be reset every week or month.
  • SMS

  • Why are you sending me an SMS?

    • To make the process of signing up with a student faster, we will use SMS to communicate recent bookings or enquiries with you, so please make sure you have entered a mobile phone number, and that it is up to date. Also make sure that the information you’ve entered in your profile is correct.
  • When will you send me an SMS?

    • We will contact you :
    • If a student is requesting to reserve a lesson with you.
    • You have a lesson coming up soon.
    • A feedback SMS to know if a lesson happened.
  • Should I respond to the SMS?

    • If we are contacting you for a lesson reservation, please respond to confirm the request as quickly as possible so you don’t lose the student to another tutor! Also this will be received as an acknowledgement on your part that you accept the assignment.
    • If we are requesting feedback from you after a lesson, please respond honestly and let us know if everything went off well.
  • I responded to a reservation request by SMS, why isn’t it updating on my profile?

    • We will update the system as quickly as we can after we’ve received your response, but give us up to 48h to put in the details.
  • Lessons

  • Do I need anything in particular for my 1st lesson with a student?

    • Here’s a short list of things you will probably need for the 1st lesson:
    • A map to get to the students location (use google maps maybe?)
    • The phone number of the student or contact person. If they are not answering, you can also call us directly.
    • If the parents specifically asked for them, remember to bring your certificates
  • I haven’t heard from the parents after the 1st lesson, did I do something wrong?

    • If the student and/or parents were happy with the results from your lesson, we will let you know as soon as they’ve provided us their feedback. Usually this should take up to a week, so don’t worry if we don’t get back to you sooner.
  • I missed the 1st lesson with a student, is that bad?

    • Because we want to give the best experience to all our students and their parents, we make sure that attendance is monitored closely, especially for the 1st lesson. If you can’t make it, you will need to inform us at least 24h before, or if there is a serious incident which prevents you from attending at the time of the lesson, we will need official records (medical/police reports).
    • If you have missed your 1st appointment and have not sent us any justifications, we will close your account.
  • Commission, Payment and Disputes

  • Are there any commission charges?

    • We currently only charge 50% of the 1st month’s bill to the student. We’ll collect the payment directly from the student, deduct the amount, and transfer the rest to you.
  • The student can’t pay through Epigami, and want to pay in cash, what do I have to do?

    • If the students would like to make payment by cash, or want to make payment directly you, we will then send the invoice directly to you. Payment to Epigami would then have to be made within 30 days, or we will close your account.
  • Breach of T&Cs or cases of dishonesty/lying

    • To make sure all our users have the best experience possible, we will immediately reprimand breaches and remove infringing accounts. If necessary, police reports may also be filed.
  • My student doesn’t want to validate our lessons! How do I get payment from them?

    • There may be cases where the student claims a session was not provided or that it was not satisfactory. If this can be disproven with documents provided by the Tutor, Epigami will then make every necessary step to retrieve full payment from the student. If this happens, please send an email to contact+claims@epigami.com with all the relevant documents.

For everyone else

  • Has Epigami been registered in Singapore

    • Yes, Epigami Pte. Ltd. is a Singapore Incorporated Company with a Company Registration Number of 201326916W.
  • Can I trust Epigami with my personal information?

    • All your data is securely stored on our servers which are only accessible by a few qualified Epigami personnel. We won’t share any of your information with third parties, except in case of breach of terms & conditions.
  • I’ve got some great ideas for Epigami, how do I tell you?

    • We love to hear from our users so if you have any great ideas to share with us please send them to contact+ideas@epigami.com
  • I would love to work with Epigami, where do I send my CV?

    • We’re always looking for new Epigamists, so if you’re interested please send an email with your CV to jointheteam@epigami.com, or have a look out at http://www.epigami.com/careers